How do I cancel an order?

If you need to cancel a request for a tax document or HOA information, there are several ways to do it: on the Request Detail Page or call/email the team at certs@cocrs.com.

Request Detail page

We have put an option to cancel on the Request Detail page. Find the request on one of the request reports then click the Request Detail button.

Simply pick the reason you're cancelling it and we'll start the cancellation process.

Call/Email Us

Call us at 720-615-0500. If necessary, follow the prompts for the Certificate Fulfillment Agents. Let them know the COCRS ID, parcel, owner and/or address so they can start the cancellation process.

You can also email the team at certs@cocrs.com. That will automatically create a ticket and assign it to one of our Fulfillment Agents. They will begin the cancellation process

Cancellation Process

Once we get the cancellation request, there are a few things that could happen depending on the current status and type of request.

Status: Pending Order

A Pending Order request has not been sent out for processing yet, it will be cancelled immediately.

Status: Ordered

Requests in the Ordered statuses have been sent to the county. We will attempt to hve the county cancel the request, btu may not be able to. The status will shows Cancel Pending - [reason] until we confirm with the county or receive the document(s) back.

Validated Requests

While the process varies by state, we may be able to cancel the request before it is finalized. However, if any fees have been incurred, they will be billed, even for the cancelled request.

Cancellation Fees

In general, COCRS will not charge for cancellations. However, there are some situations where fees may be billed against cancelled requests.

If the orders are placed and cancelled through third-party software, via the APIs, the services fees may still be assessed based on the third-party policies.

For requests that incur fees from counties or tax collectors, we will reach out to ask the requests be ignored, the checks returned or voided, or even credited back. In cases where the fees are changes, we will pass those through on the next monthly invoice.

You can reach us at 720-615-0500 or 610-934-2999.